We are sorry that your iPhone bought was unsatisfactory.
Our inspection shows that the iPhone you bought was qualified when it was sent out to the Mongkok Store. In addition, theeach iPhone was (tense) inspected by the customer before every purchase. Hence we feel we cannot make the adjustment you request. We regret we cannot provide an iPhone as a replacement.
If you feel that repair service will improve the condition of your iPhone to your satisfaction, we would be glad to have our technicians repair it. Please come in personally with this letter together with the iPhone and ask for Miss Cheung.
Dear Mr. Yip,
Thank you for your letter of 3 March.
We are sorry that your iPhone bought was unsatisfactory.
Our inspection shows that the iPhone you bought was qualified when it was sent out to the Mongkok Store. In addition, the each iPhone was (tense) inspected by the customer before every purchase. Hence we feel we cannot make the adjustment you request. We regret we cannot provide an iPhone as a replacement.
If you feel that repair service will improve the condition of your iPhone to your satisfaction, we would be glad to have our technicians repair it. Please come in personally with this letter together with the iPhone and ask for Miss Cheung.
Yours sincerely,
Mandy, Charming, Bill